how do I make sure the network connections is set to trusted under firewall in my antivirus software

Hello ? and Welcome. 
 
Hope these references will help, and plese get back with any questions. 
 
http://live.webrootanywhere.com/content/601/Managing-Active-Connections
 
 
http://windows.microsoft.com/en-us/windows-10/getstarted-set-up-your-family 
 
also: http://live.webrootanywhere.com/content/643/Controlling-Active-Processes
  

Hi Cookie1
 
Welcome to the Community Forums.
 
If I may just add to what Dermot has posted?  I am afraid that since Windows 8 the way the Microsoft allow securioty app providers to interface with the buildt in Windows Firewal, which WSA uses/supplements in relation to Outbound connections (Inboud connections are left entirely to the built in Windows Firewall to manage) it is no longer possible to adjust the settings in WSA.
 
The only way to do that is either to use the 'Windows Firewall with Advanced Security' control applet (you can access this directly by typing the aforementioned name (without inverted commas) into the search feature in Windows 10 and then clikcing on the relevant search result). It is not a very intuitive piece of software but if you click on the 'Outbound Rules' option you should be able to see/find the relavant rules and what thet are currently set at.
 
This is not for the faint hearted, unfortunately, and care needs to be taken, if making a change, that one either has back up of the system to which to return if something goes awry or to make careful notes of what settings have been changed and what they were before the change...so as to be able to put then back to what thet were originally.
 
The other alternative would be to use a 3rd party firewall (which replaces the Windows Firewall completely) or a Windows Firewall Helper app...but in either case one is delving into a very technical area, so I would suggest that you contact Geek Squad, advise them that their advice is of no help due to the change in the way WSA works at Windows 10, and ask them to assist you with the check...they should have technical experts who can help with that.
 
Hope that helps further?
 
Regards, Baldrick

Ah ? Many thanks, and my apologies for overlooking (+lack of experience with use of) the changed arrangement you helpfully clarified. Thanks ;)   
 

Hi Dermot
 
Absolutely no need to apologise...it is all about teamwork. :D
 
Regards, Baldrick