How do you reset the Firewall Shield? My husband somehow has blocked FireFox.

Hello and Welcome to the Webroot Community!
 
Can you tell me what version of Windows you have like is it Windows 7 or Windows 10?
 
Thanks,
 
Daniel ;)
 
Can you check here:
 

 
 

 
 

Also if you have Windows 7 and older look here and unblock: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C4_Firewall/CH4c_ManagingActiveConnections.htm but if you have Windows 8 or Windows 10 you will have to do a clean reinstall.
 
Please follow the steps closely!
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE)
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

Please let us know if that resolves your issue?
 
Thanks,
 
Daniel
 
 

May I ask what version of Firefox you have as I wonder why you would get a message and accidentally block Firefox as i never seen a message about Firefox on my system so you may need to Submit a Support Ticket to see if it was an infection that was blocked?
 
See here for the latest Firefox version: https://community.webroot.com/t5/Security-Industry-News/Firefox-43-0-4/td-p/235012 and you should only get it from here!
 
Thanks as I will be going offline for the night!
 
Daniel 😉