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how to add existing pc's with webroot already on them to web account ?

  • September 2, 2015
  • 1 reply
  • 57 views
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I have two PC's with webroot installed about 6 months ago.  Today I decided to create my online web account. I wanted to add the two PCs to the account, but it wants me to do a software download, not needed. Then it wants an initial scan? Is there a way to add the two computers ?

    1 reply

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • September 2, 2015
    Hello ?,
     
    Welcome to the Webroot Community
     
    Try adding your new keycode in the "Manage Keycodes" section of the  Console,  When you sign in, click your email address at the top right, go to "Manage Keycodes," and choose to "Add Product Keycode."  Once the new keycode exists in the console, the console will understand that it should start displaying that subscription data.
     
    Please have Webroot do a scan.  Reboot.
     
    Here is further information below if you need it.
     
    http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C12_MyAccount/CH11b_ActivatingKeycode...
     
    Webroot Online Account? http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C1_GetStarted/CH1b_CreatingAccount.ht...
     
     
     
    If all else fails then you need to Submit A Trouble Ticket for assistance. This is a free service with an active subscription.
     
     
    Kind Regards,
     
     
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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