I believe my machine is infected. i can not download microsoft updates.

Hello,
 
That could be an issue with an infection, or with the system itself.
 
I would advise contacting our support team so they can take a look at this for you.
 
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
 
Regards,

Thank you James!

You are very welcome!
 
Let me know how it goes!
 
Regards,

Hello ?,
 
if you can PM me your email that you did the ticket I can help you take a look at that.
 
Also if you can run this utility,  WSAlog  with the same email that would help because it is going to get data about the application from your computer to us.
 
Thanks,
John M.
Advanced Malware Removal Engineer