I don't think that the webroot was installed on my computer

Hello @,
 
Welcome to the Webroot Community,
 
Is this a renewal purchase of Webroot? Did you have Webrioot already installed on your computer?  Do you have a new keycode? If so please follow the instructions below.
 
If you have a new keycode, you can activate it as follows:

1. Open SecureAnywhere.  
2. Click the gear icon next to My Account. Your account panel displays. [img]http://sw.nohold.net/Webroot/Images/myaccountdetails.png[/img]  
3. Under Activate a new keycode, enter the keycode you want to add and click Activate. Note: your keycode is a string of 20 alphanumeric characters. It is unique and holds the information about your subscription. You may choose to copy and paste your keycode when prompted, to ensure that the characters are entered correctly.

If you would like to also add your keycode to your online management account, click here for instructions.
 
 
Hope this resolves your issue and if not please get back to us.
 
 
Kind Regards,