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I have a Malware infection that i dont know how to remove.

  • January 3, 2015
  • 1 reply
  • 24 views
A
I have ran numerous scans but i still get pop upn ads on Chrome. i tried installing Chrome Ad block but it wont work because my PC is infected. Please help

    1 reply

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • January 3, 2015
    Hello about60tacos,
     
    Welcome to the Community Forum,
     
    What you might have is some bad PUAs
     
    Please follow these steps.
    1) checking the browser add ons/extensions and removing the 'bad' ones
    2) checking in Programs for unknown programs that can be removed.  HINT: sort Programs by DATE and look for anything installed on the date in which the issue started.
    3) resetting the browser to original defaults.
     
    If none of this works and you need additional help, please submit a Trouble Ticket to have Webroot Support take a look.  This is a FREE service with your valid WSA license.  NOTE: Once you submit a Ticket, please do NOT add to it until you have heard from Webroot Support.  Doing so will alter the date/time stamp and cause your ticket to go back to the end of the queue. 
     
    I hope this helps, but please do let us know your progess in this matter.
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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