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I have a virus in winsytem32 and a syswow64 rundlle exe viirus that webroot cant remove

  • December 22, 2015
  • 1 reply
  • 29 views

Hello webroot comunity.  I have a serious virus that was in syswow64(rundlle exe) and webroot cant remove it-also it seems to be able to turn of anti-virus at will. HELPPPP

1 reply

Baldrick
Gold VIP
  • Gold VIP
  • December 22, 2015
Hi cristo
 
Welcome to the Community Forums.
 
Sorry to here about your issues. If this is indeed the case then you need the assistance of the professionals and therefore I would recomend that you Open a Support Ticket ASAP, so that the SupportTeam can investigate the issue and look to resolve it for you. The service is free to all WSA users with an active subcription so don't delay.
 
Regards, Baldrick