Hello @ 

 

Welcome to the Community Forum,

 

I'm very sorry to hear about this happening to you but please have a look at this KB article , hope it helps somewhat, https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Locked-Device-on-SIM-Card-Replacement/ta...



My best advice would be to do a factory reset on your phone or Contact Support. (This is a free service with active subscription)

https://www.webrootanywhere.com/servicewelcome.asp,

 

Please try to go to your Account Console and see if you can unlock your phone there



Please let us know how it goes ok?

 

 

Sorry for your issues and wish I could of helped you out more. A Factory reset is difficult to do when you loose all your information.

 

 

Best Regards,

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