i have webrootsecureanywhere but i can not access my passwords?
I can not access my passwords?
Hi kay_lynn_1952_1952,@ wrote:
I can not access my passwords?
Can you give me more information? Are you able to logon to the console?
If you log into the Console,
Or you cannot access your password manager in your Browser?
.
Thanks,
If I click on my email address in right top corner all I get is
Downloads
Help
Support
and log out
Downloads
Help
Support
and log out
The passwords is grayed out
Sorry you are having this issue. You can issue a Support Ticket Here And you can look Here for addtional help!@ wrote:
The passwords is grayed out
Otherwise maybe one of our more knowlegable members can assist!;)
Will wait for a few and see if anyone else can help ...thank you Sherry for trying
Your Welcome! Did you just start having this issue? While you are waiting would you want to look at this article ?@ wrote:
Will wait for a few and see if anyone else can help ...thank you Sherry for trying
I accidently deleted webroot from my account and when I redownloaded it would not let me see my passwords
Thank you for that information .@ wrote:
I accidently deleted webroot from my account and when I redownloaded it would not let me see my passwords
.I still suggest you issue a support ticket because they can transfer your passwords and you won't loose them.They can figure this out for you. Or you can preform these steps provided...
Can you please do a clean reinstall of WSA and Please follow the following steps closely:
- Make sure you have a copy of your Keycode
- KEEP the computer online for all of the following steps
- Download a Copy Here (Best Buy Subscription PC users click HERE)
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Thanks,
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