There is a chance that the software has already been used, but please contact support here and let them check it for you, and offer options as hwo to best proceed.

 

Be very wary of software that is not purchased directly from a reputable retailer. 3rd part sellers often have products where the license key is alreayd used. I am not syaing that is what happened here - Webroot can answer that - just saying to be very careful about it.

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