Just purchased a new copie of webroot anywhere and I can not get it installed. Do I need to uninstall old copie
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Good question Fred, I'm having the same problem.
Hello and Welcome to the Webroot Community!
Can you tell me where you got the first one from and would it be a Best Buy Subscription via Geek Squad? Also where did you get the new one from? The reason I ask is there are different installers for the Best Buy via Geek Squad and from an Online Purchase or a Boxed version. Did you try to enter the new keycode here http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C12_MyAccount/CH11b_ActivatingKeycode.htm and if so did it work?
Or you can try this.
Can you please do a clean reinstall of WSA and Please follow the steps closely!
Thanks,
Daniel ;)
Can you tell me where you got the first one from and would it be a Best Buy Subscription via Geek Squad? Also where did you get the new one from? The reason I ask is there are different installers for the Best Buy via Geek Squad and from an Online Purchase or a Boxed version. Did you try to enter the new keycode here http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C12_MyAccount/CH11b_ActivatingKeycode.htm and if so did it work?
Or you can try this.
Can you please do a clean reinstall of WSA and Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE)
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Thanks,
Daniel ;)
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