Hello @

 

Welcome to the Webroot Community,

 

Have you made any changes to your online password? Have you renewed Webroot?

 

Could you please run a default scan, maybe your online account  needs to communicate with the client software? It might fix your issue.

 

Otherwise you may need to file a Trouble Ticket to have Webroot Support reset some things at the back-end. This is free of charge with an active subscription,

 

 

Hope this helps,

 

Kind Regards,

 

 

 

 

 

 

 

 

 

 

 

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