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I keep getting a message when I log in that the application is unavailable and to wait 5 minutes.

  • July 21, 2015
  • 1 reply
  • 23 views
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I keep getting a message when I log in that the application is unavailable and to wait 5 minutes.  When I wait 5 minutes, it is more of the same.  Any suggestions?

    1 reply

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • July 22, 2015
    Hello @
     
    Welcome to the Webroot Community,
     
    Have you made any changes to your online password? Have you renewed Webroot?
     
    Could you please run a default scan, maybe your online account  needs to communicate with the client software? It might fix your issue.
     
    Otherwise you may need to file a Trouble Ticket to have Webroot Support reset some things at the back-end. This is free of charge with an active subscription,
     
     
    Hope this helps,
     
    Kind Regards,
     
     
     
     
     
     
     
     
     
     
     
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