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I'm having difficulties using my wireless printer. Would Webroot block the printer IP address?

  • May 31, 2015
  • 1 reply
  • 44 views

Does anyone know if Webroot blocks wireless printer devices?

1 reply

Ssherjj
Moderator
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  • Moderator
  • May 31, 2015
Hello @,
 
Welcome to the WEbroot Community,
 
Yes Webroot could be blocking your wireless printer.
 
Well the best way would be to Submit a Support Ticket so they can get the files Whitelisted. For now check these places to see if it's being under Deny or Monitored and Set to Allow! 
 
Identity Shield: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C6_IDProtection/CH6c_ManagingProtecte...
 
System Control: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C10_SystemControl/CH10b_ControllingPr...
 
And if you are using Win 7 and older OS's check the Firewall as well: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C4_Firewall/CH4c_ManagingActiveConnec... you will not see this info on Windows 8.1
Please see here for the reason why: https://community.webroot.com/t5/Ideas-Exchange/Outbound-connections-fw-control-in-Win-8-Win-8-1/idi...
 
Hope this helps,
 
Kind Regards,,