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I need a MOD to help me- Unknown email error Password Mgr

  • April 29, 2014
  • 3 replies
  • 29 views
W
New Voice
Help!!
 
I need a MOD to move my original console data over to my new current IS account
 
Getting 'unknown email' error when logging in to PW mgr. after reading some posts here i assume my issue is same as others. Old account/trial user console info needs to be moved to new IS account. If not, i need a MOD to help me get my password mgr going.
 
Please PM me and advise..
 :)
 

    3 replies

    Baldrick
    Gold VIP
    • Baldrick
    • Gold VIP
    • April 29, 2014
    Hi webwiz
     
    Welcome to the Community Forums...:D
     
    Youe best best is to Submit a Support Ticket and provide all the relevant details, i.e., old keycode, new keycode, email address used with your Web Console/Account, etc., and the Support Team should be able to address that for you fairly quickly.
     
    If that does not happen then post back and we will see if we can enlist the assistance of our most Excellent Community Manager @  (who knows all...;)) and should be able to back up the Support Team on this.
     
    Keep us posted on progress re. resolution of the issue.
     
    Regards
     
     
     
    Baldrick
    Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
    Miquell
    shorTcircuiT
    W
    New Voice
    • webwiz
    • Author
    • New Voice
    • May 5, 2014
    Yes, my account is now working correctly. Thanks!
    Baldrick
    Gold VIP
    • Baldrick
    • Gold VIP
    • May 5, 2014
    Hi webwiz
     
    Thanks for feeding back on this. That is good news. Did you raise the Support Ticket? If so then I expect that doing so resulted in thr Support Team working in the background to sort things out for you.
     
    Regards
     
     
     
    Baldrick
    Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
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