I put a new product code.in today.

Hello ?,
 
Welcome to the Webroot Community,
 
My best advice would be to submit a Support Ticket and see if they will add the 64 remaining days onto your subscription.
 
Or I can ask ? if this is possible or not?
 
Normally one looses those days when putting in a new keycode before their subscription is up.
 
 
Kind Regards,

Thanks Sherry. Unistalled the one PC and installed the old subscription. Back to where I was.before. Will wait till the expiration date. dl

Hello dl,
 
Have you activated your new keycode already?
 
If you have then I believe the new keycode counts down from today. Let's see what our Community Manager saids about this tomorrow morning ok? ??

Nic, I did activate the new key code. I thought that if you would renew early to protect your PC from not being protected it the subscription expired. then the days on the old subscription would be added. I get the advertisement to renewl now so that you don't let the subscription expire. Maybe took it for granted about the days remaining.  dl
 
 
 

I can move over the days from one to the other - just PM me the old and new keycodes.

Thanks Nic and Sherry. The OLD key code is [removed] and the NEW key code is [removed]. I did install the new product and uninstalled the old. I just unistalled the old and put in the new key. I noticed it said good for 365 days. Didn't lose a day. The other 2 PC have the old key code. Do I need to unistall webroot on them and install  the new key? Thanks in advance. dl

ok I added 60 days to the new keycode and disabled the old one. You should be good to go!

You don't need to reinstall - just go into the product and put in the new keycode.

Nic & Sherry. Thank you so much to take the time to deal with my problem  in a speedy manner. This is one reason why  I like the Webroot staff. I read  a lot on how you answer and solve problems in an untiring way. Thanks again. dl

You're very welcome! We pride ourselves on having excellent support 🙂

Hi dl,
 
You are most welcome!
 
Thankyou ? as well for your kind assistance! ;)l