Hello ?,

 

Welcome to the Webroot Community,

 

May I ask how do you know it's the Webroot Filter? Do you use any other browsers? Have you disabled the Webroot Webfilter? And are you having any problems when disabling this?

 

 

I think you could do a uninstall/clean install which will only take you under 5-10 minutes.Do you want to try that? If you do I will send you exact instructions how to do so. Otherwise you could submit a Support Ticket free of charge with an active subscription and they will look at your logs to see what's going on.

 

Let me ping ? do you have any information concerning this?

 

 

Best Regards,

 

 

 

 

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Hello there!

 

I think Sherry has a good idea and do a re-install of WSA and see if that helps.  If not, consider going the Trouble Ticket route.

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Hello ?,

 

Thank You ?!

 

Encase you want to try this here are the instructions. Ok?

 

Please follow the steps closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

Please let us know if that resolves your issue?

 

Thanks,

 

 

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