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IE 11 locks causing page to need recovery

  • September 8, 2015
  • 3 replies
  • 29 views

webroot monitoring extension for IE 11 locks up and causes  any page to need recovery. works ok in my other computers all win 7

3 replies

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • September 9, 2015
Hello ?,
 
Welcome to the Webroot Community,
 
May I ask how do you know it's the Webroot Filter? Do you use any other browsers? Have you disabled the Webroot Webfilter? And are you having any problems when disabling this?
 
 
I think you could do a uninstall/clean install which will only take you under 5-10 minutes.Do you want to try that? If you do I will send you exact instructions how to do so. Otherwise you could submit a Support Ticket free of charge with an active subscription and they will look at your logs to see what's going on.
 
Let me ping ? do you have any information concerning this?
 
 
Best Regards,
 
 
 
 

shorTcircuiT
Gold VIP
  • Gold VIP
  • September 9, 2015
Hello there!
 
I think Sherry has a good idea and do a re-install of WSA and see if that helps.  If not, consider going the Trouble Ticket route.

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • September 9, 2015
Hello ?,
 
Thank You ?!
 
Encase you want to try this here are the instructions. Ok?
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,