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When I log into the Webroot software from my laptop, and go to the Backup and Sync tab, the on/off buttons are sometimes turned off, thus nothing backs up or syncs. I have never turned these buttons off manually, so I have no idea why this keeps happening.
Hello ?, Welcome to the Webroot Community Forum,

 

Unfortunately, you are not alone in experiencing this problem.

 

Please see this excellent and informative post from our Silver VIP member ?

 

 

I hope you find this information useful. Please let us know if you have other questions.

 

Have a good evening,

 

BD

 

 
Thanks for the information.
 

 

You're welcome ?

 

 

After following those directions I can say that I have not had the problem return.

Hopefully you experience the same. 

 

 

Come back anytime. There is usually always someone around to help.

 

 

Have a nice day,

 

BD

 

 

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