In the Backup & Sync tab, the on/off buttons are sometimes off so nothing backs up. I don't know why

  • 21 October 2015
  • 3 replies

When I log into the Webroot software from my laptop, and go to the Backup and Sync tab, the on/off buttons are sometimes turned off, thus nothing backs up or syncs. I have never turned these buttons off manually, so I have no idea why this keeps happening.

3 replies

Hello ?, Welcome to the Webroot Community Forum,
Unfortunately, you are not alone in experiencing this problem.
Please see this excellent and informative post from our Silver VIP member ?
I hope you find this information useful. Please let us know if you have other questions.
Have a good evening,
Thanks for the information.
You're welcome ?
After following those directions I can say that I have not had the problem return.
Hopefully you experience the same. 
Come back anytime. There is usually always someone around to help.
Have a nice day,