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I just installed your software on my computer and now I find that I am unable to run the few card games and a Netflix applet I have installed, all downloaded from Microsoft's Windows Store site.  They just flash onto the screen for an instant and then disappear.  Task Manager shows that they aren't running, so they're not hiding behind anything on the screen, but apparently getting blocked somehow.  Is there something I need to adjust?  If not, are you sure your program is fully compatible with Windows 10 yet?  I have your Version 9.0.2.21 installed.   Thanks for any advice.    
Hello there, welcome to the Community!

 

I have Windows 10, and also have downloaded Netflix from the Windows Store as well.  I have not had any issue running it, so generally speaking Webroot should be just fine.  That being said, once in a while something does not go quite right during install.

 

Can you please do a clean reinstall of WSA and Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
Hi clayc

 

Welcome to the Community Forums.

 

Please temporarily disable WSA by right c,icking on the notification tray icon for WSA and selecting 'Shut down protection', entering the CAPTCHA characters requested and then clicking 'OK'. Once you have done that then try the apps in question and let is know if the problem persists.

 

Either way make sure that you reenable WSA by clicking on the WSA ezktop icon.

 

Regards, Baldrick
Hi David,

 

 

I explicitly followed each step of the instructions you sent me and the results are exactly the same.  Unfortunately the problem remains.  Any further instructions or ideas?

 

clayc
Give what ? suggested above and see if that will help.

 

 
Hi again David,

 

I disabled your app as you instructed me to.  That would have been an acceptable work-around I could live with but unfortunately it didn't change a thing and entirely removing your program from the system hasn't solved the problem either.  

 

I like the concept of your software but I wasn't planning to become a beta tester today.  I don't know what it did to my little apps and thankfully they're only that, not something more substantial.  However, I will apparently need to reinstall those in order to enoy them once again (if that works, I won't know until I try).  I need a product that's a bit less aggressive and intrusive than yours has been in my case.  Perhaps I'll return to using using one of Trend Micro's products.

 

Would you please have someone in your company contact me or instruct me how to contact them about arranging a refund of my money  I've already uninstalled the program twice now and I promise you I'll not to attempt to install and/or use it ever again.

 

Sincerely,

 

clayc

 

 

  

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