Hello ?,

 

Welcome to the Webroot Community,

 

If you have a new keycode, you can activate it as follows:

1. Open SecureAnywhere.
    
   
2. Click the gear icon next to My Account. Your account panel displays.
   
   http://sw.nohold.net/Webroot/Images/myaccountdetails.png
    
   
3. Under Activate a new keycode, enter the keycode you want to add and click Activate.
   
   Note: your keycode is a string of 20 alphanumeric characters. It is unique and holds the information about your subscription. You may choose to copy and paste your keycode when prompted, to ensure that the characters are entered correctly.

If you would like to also add your keycode to your online management account, click here for instructions.

 

Also you will need to Submit a Support Ticket to transfer your Passwords to the new keycode. Or if you are still having issues with your new keycode. This is a free service with an active Webroot subscription.

 

Hope nthis helps.

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Hi Penguin1952

 

Welcome to the Community Forums.

 

If what Sherry has suggested does not work then please provide additional information in relation to the issue, as that will help us get a handle on what is wrong and the potential source of the issue.

 

Regards, Baldrick

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