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Question

Logging in (Yet again)

  • January 21, 2026
  • 4 replies
  • 28 views

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Okay, so this morning when I tried to log into account.webroot.com, it says an error occured whuile processing your request. Anyone else? What is with all the website problems and changes lately?

4 replies

ProTruckDriver
Moderator

@jreddoch if you’re talking about your Account Portal, they did away with the Old Portal and moved everyone to the New Portal. See this thread:

 


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  • Author
  • Community Guide
  • January 21, 2026

Yes, I know. I AM talking about the new portal, which is account.webroot.com, right? Can you log in there?


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  • Author
  • Community Guide
  • January 21, 2026

myaccount.webroot.com redirectas to account.webroot.com, which is not allowing me to log in.


ProTruckDriver
Moderator

I didn’t have any problem logging on to the New Portal just now. I do have a problem with getting one of my licenses transferred to the New Portal. I’ll probably put a Support Ticket in on that. 

With your problem it would probably be best to put a Support Ticket in also. 

Support: https://www.webroot.com/us/en/about/contact-us

Business Support: https://www.webroot.com/us/en/business/support/contact

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.