Okay, so this morning when I tried to log into account.webroot.com, it says an error occured whuile processing your request. Anyone else? What is with all the website problems and changes lately?
Solved
Logging in (Yet again)
Best answer by ProTruckDriver
I didn’t have any problem logging on to the New Portal just now. I do have a problem with getting one of my licenses transferred to the New Portal. I’ll probably put a Support Ticket in on that.
With your problem it would probably be best to put a Support Ticket in also.
Support: https://www.webroot.com/us/en/about/contact-us
Business Support: https://www.webroot.com/us/en/business/support/contact
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Yes, I know. I AM talking about the new portal, which is account.webroot.com, right? Can you log in there?
I didn’t have any problem logging on to the New Portal just now. I do have a problem with getting one of my licenses transferred to the New Portal. I’ll probably put a Support Ticket in on that.
With your problem it would probably be best to put a Support Ticket in also.
Support: https://www.webroot.com/us/en/about/contact-us
Business Support: https://www.webroot.com/us/en/business/support/contact
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
+25I just saw a strange behavior that caused me to not be able to log in on the first two attempts.
1). The username password fields are showing (ONLY), I enter my info and press enter, and, I am told I did not complete the CAPTCHA, which NOT shows up.
2). So I answered the captcha and hit enter, and it fails again, because the web page erased my password.
3). I re-enter my password and hit enter, and it fails again, because I guess I was supposed to do the captcha again?
4). So I enter my user name, my password, and the time I finished the captcha and it moved on to the 2FA screen, which when entered let me enter.
I can see why someone might have trouble logging in, because this cycle could have gone on and one if it keep alternation which field it clears.
As a previous UI designer, IMO that is a most unfriendly login screen. The captcha not showing up the first time looks like a bug (but could be Safari’s fault - things often are), but easing the captcha when I reenter my password is not user friendly, especially if one does no’t really know it has been cleared. I get it, web security is a tricky thing, but so is being user friendly.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.