Answer

Login email won't work -PLEASE HELP

Forum|Forum|12 years ago
September 9, 2013
7 replies
117 views

bgg111
Fresh Face

Hi there,

After purchasing Secure Anywhere, I did not revceive the confirmation email however the keycode worked in activaing the account. I have tried to log into my account online however it tells me "login failed".

I have now tried to reset my password and all I ger is "Error(UPW003): The email address you entered does not exist in our system. Please check the email address you entered or use the email address to create an account."

PLEASE HELP. I do have the order number printed after my order was approved.

Thanks,
Brent

Best answer by bgg111

Thanks Johan, All sorted for now. Regards, Brent

jgouverneur
Community Leader
Forum|Forum|12 years ago
September 9, 2013

Hello bgg111, welcome to the forum.

Did you try to create a console already (under My Account)?

Since the error you are getting indicates that your email address doesn't exist in the system, I would suggest that you just create a new account (again under My Account). Here you will need to input your keycode. If this keycode is already used, it will give you an error about that.

Please let us know if you were able to create a new account or if you got the error from the keycode?

Johan Gouverneur Webroot Account Manager Dekkers Intermediair B.V.