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Re "PUA.OSX.MacKeeper.1.r", how do I remove this MacKeeper related threat that Webroot is unable to?


 


Log -


 


Automated Cleanup Engine


Starting Cleanup at 2015-Mar-28 14:52:20


Starting Routine> Detected /Library/Application Support/MacKeeper/MacKeeperATd [Name: "PUA.OSX.MacKeeper.1.r", MD5: 00000000000000000000000000000000]


Automated Cleanup Engine


Starting Cleanup at 2015-Mar-28 15:03:16


Starting Routine> Detected /Library/Application Support/MacKeeper/MacKeeperATd [Name: "PUA.OSX.MacKeeper.1.r", MD5: 00000000000000000000000000000000]


Starting Routine> Detected /Library/Application Support/MacKeeper/MacKeeperATd [Name: "PUA.OSX.MacKeeper.1.r", MD5: 00000000000000000000000000000000]


Quarantining File> Removing /Library/Application Support/MacKeeper/MacKeeperATd


 


End of Log -


 


Thanks
Hi EchoMan

 

Welcome to the Community Forums.

 

If you are technically minded then there are numerous sites offering instructions on how to do this but if not then my recommendation is that you Open a Support Ticket, and let the Support team deal with this for you.

 

Regards, Baldrick

I ran Webroot and it identified PUA.OSX.Mackeeper.1.r as a threat.  I placed it in quarantine.  I didn’t see any discussions about this file being in the Library.  Will my MacBook Pro work ok after quarantine?  Thanks.

 

Hello @jigoe007 

 

Please contact Webroot Support via the Ticket system! Webroot Customer Service

 

Thanks,

Thanks for the info.  I tried to open a ticket but I can’t get past the below sign page.  I first clicked on “Allow Cookies” then I entered my account password and clicked on “Continue”.  What does this mean: “Your password will have been previously emailed to you.”  Does Webroot issue a password after opening a ticket?   I’ve had Webroot for a few years so I’d have to search for a ticket password.. 

 

Hello @jigoe007 

 

If you have another email address please use that one and try again. We keep telling Webroot about this issue and they keep telling us there’s nothing wrong with it so it’s very frustrating for some as I don't have any issues personally.

 

Click on picture to see full size!

 

 

HTH,

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