Malware isn't being detected

  • 2 January 2019
  • 4 replies

I'm getting these ads on my phone every 10 minutes (really bad ones too)


ran a check several times and SecureAnywhere isnt detecting anything.


membership expires is 27 days. if SecureAnywhere doesnt fix it there is no way I am renewing my subscription

Best answer by ProTruckDriver 2 January 2019, 20:34

View original

4 replies

Userlevel 7
Hello boyjenius, Welcome to the Webroot Community Forum.
Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
i reached out to support. thanks so much
The following steps may help
  1. Open Webroot SecureAnywhere.
  2. Click on 'Advanced Settings' from the top right.
  3. Select 'Scan Settings' from the left side.
  4. Unselect the option “Detect Potentially Unwanted Applications”
  5. Click on the Save button (you may have to enter in a CAPTCHA)
  6. Reselect the option to “Detect Potentially Unwanted Applications”