Hello and Welcome to the Webroot Community!

 

Can open the main UI and do a Scan then Save a Scan Log and look at it to see if you have many [u] (Unknown) files like more than 20 also look at the bottom of the scan log to see if anything is Being Monitored. And if so you need to Submit a Support Ticket and they will whitelist the unknown files for you. http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C11_ReportsandViewers/CH11a_SavingSca... Also WSA is a smart AV most if not all others just know Good or Bad Files WSA knows Good, Bad and Unknown!

 

Examples:

 

[u] c:program files

uiwarewinprivacywinprivacysvc.exe [MD5: 0B421937A6C5EC5B8B8BD8CC7B51DB28] [Flags: 00081010.4225]

[u] c:program files

uiwarewinprivacy

uiware.winprivacy.dataobjects.dll [MD5: 2FB4C6216EB16514EAE1DBC485AA5AF5] [Flags: 00081000.4226]

[u] c:program files

uiwarewinprivacy

uiware.winprivacy.pfapinet.dll [MD5: 1A7A02283A465F3D5BC163050108D1E0] [Flags: 00081000.4227]

[u] c:program files

uiwarewinprivacy

uiware.winprivacy.conduit.dll [MD5: 2E0977907B66CCF138F8D9BF85321219] [Flags: 00081000.4228]

 

Monitoring:

 

Sat 2015-03-21 11:02:19.0133 Monitoring process C:Program FilesRuiwareWinPrivacyWinPrivacySvc.exe [0B421937A6C5EC5B8B8BD8CC7B51DB28]. Type: 3 (4225)

Sat 2015-03-21 11:02:19.0133 Monitoring process C:Program FilesRuiwareWinPrivacyWinPrivacySvc.exe [0B421937A6C5EC5B8B8BD8CC7B51DB28]. Type: 4 (4225)

Sat 2015-03-21 11:02:19.0133 Monitoring process C:Program FilesRuiwareWinPrivacyWinPrivacySvc.exe [0B421937A6C5EC5B8B8BD8CC7B51DB28]. Type: 8 (4225)

Sat 2015-03-21 11:02:19.0133 Monitoring process C:Program FilesRuiwareWinPrivacyWinPrivacySvc.exe [0B421937A6C5EC5B8B8BD8CC7B51DB28]. Type: 6 (4225)

Sat 2015-03-21 11:02:22.0022 Monitoring process C:Program FilesRuiwareWinPrivacyWinPrivacy_Explorer.exe [1EAF81DC60F54D6D631F3C8F7330853C]. Type: 3 (4229)

Sat 2015-03-21 11:02:22.0022 Monitoring process C:Program FilesRuiwareWinPrivacyWinPrivacy_Explorer.exe [1EAF81DC60F54D6D631F3C8F7330853C]. Type: 4 (4229)

Sat 2015-03-21 11:02:22.0022 Monitoring process C:Program FilesRuiwareWinPrivacyWinPrivacy_Explorer.exe [1EAF81DC60F54D6D631F3C8F7330853C]. Type: 8 (4229)

Sat 2015-03-21 11:02:22.0022 Monitoring process C:Program FilesRuiwareWinPrivacyWinPrivacy_Explorer.exe [1EAF81DC60F54D6D631F3C8F7330853C]. Type: 6 (4229)

 

 

Thanks,

 

Daniel 🙂

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