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my keycode isnt valid even though ive never used it before why isnt it working?

  • February 9, 2015
  • 4 replies
  • 33 views

ive had a keycode for about 2 years and finally thought i would activate it but when i tried it wouldnt work and says it isnt valid could someone tell me why

4 replies

Baldrick
Gold VIP
  • Gold VIP
  • February 10, 2015
Hi XBarracudaXx
 
Welcome to the Community Forums.
 
 
This sounds like one for our most excellent, most resourceful, Community Manager @ Hopefully, with his prowess and access to the Webroot back office systems he should be able to enquire and work out wjat the issue is here.
 
I have pinged him (above) on your behalf, so now let's see if he can swing into action for you.
 
Regards, Baldrick

nic
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  • Retired Webrooter
  • February 10, 2015
I don't see any keycodes under your email addres, but that would make sense if it isn't allowing you to register it.  If you PM me the keycode then I can look that up.

Baldrick
Gold VIP
  • Gold VIP
  • February 10, 2015
Fast as lightning, and smooth as silk...thanks for picking up the tag, Nic...;)

nic
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  • Retired Webrooter
  • February 10, 2015
Anytime, that's what I'm here for!