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How do I 'unblock' google chrome in Webroot. My spouse accidentally blocked it but I do not see any evidence of it in any of the reports on Webroot nor can I figure out how to undo the block. When I turn off Webroot, Google Chrome works fine, but once I reactivate it, I cannot get access. Any suggestions?
Hello and Welcome to the Webroot Community!

 

May I ask what OS you are using would it be Windows Vista or Windows 7? If it is one of these 2 or even Windows XP just go here to unblock it just set to Allow from Block: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C4_Firewall/CH4c_ManagingActiveConnections.htm

 

If you are using Windows 8 we need to do something else.

 

Thanks,

 

Daniel 😉
I will be going offline and in case you are using Windows 8 or 8.1 you will have to do a clean reinstall of WSA.

 

Can you please do a clean reinstall of WSA and Please follow the steps closely!

 


  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

 

Thanks,

 

Daniel ;)

 

 

 

 

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