Hello RaceGirl24NEPA,

 

Welcome to the Webroot Community,

 

Sounds like you have Webroot already installed and if your expired Webroot is a Best Buy Subscription then follow these instructions below to add your new keycode. If the expired Webroot is not from Best Buy then you will need to uninstall and install the Best Buy version which is this link below because Best Buy and Webroot have different installers.

http://anywhere.webrootcloudav.com/zerol/wsabbs2.exe

 

If you have a new keycode from Best Buy, you can activate it as follows:

1. Open SecureAnywhere.
    
   
2. Click the gear icon next to My Account. Your account panel displays.
   
   http://sw.nohold.net/Webroot/Images/myaccountdetails.png
    
   
3. Under Activate a new keycode, enter the keycode you want to add and click Activate.
   
   Note: your keycode is a string of 20 alphanumeric characters. It is unique and holds the information about your subscription. You may choose to copy and paste your keycode when prompted, to ensure that the characters are entered correctly.

If you would like to also add your keycode to your online management account, click here for instructions.

 

Since you have a new keycode you will need to Submit a Support Ticket to transfer your Passwords from the old keycode to the new keycode.

 

If you have any questions then please let us know.

 

 

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