Hi Woozy

 

Welcome to the Community Forums.

 

Which browser or browsers are we taking about here?

 

Regards, Baldrick

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Google Chrome

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Hi Woozy

 

This sometimes does happen and to try to resolve it you can try running the Toolbarfix tool.  You can download it for here.

 

Once downloaded launch it by clicking on the executable, and you should see the following, if then that is fine and you should click on 'Run':

 

 

which should then take you to the following dialog:

 

 

on which you should choose/check the option 'Repair/Install the Webroot Toolbar' and then press 'Start'.

 

That should initiate the fix process and you just have to wait for it to finish, close the dialog and then check in your browser to see if the Password Manager Toolbar icon is now visible.  If the fix has been successful you should see the following greyed out icon in a toolbar at the top of the IE browser page:

 

 

 

One then double clicks on that so that the login dialog is presented, etc.

 

Please check the above out and come back if anything is not clear or if it does not help/respond to your query, as there is a workaround that we can try in that case.

 

Regards, Baldrick

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I appreciate your help please bear with me. I am 77 and am trying to do as you suggested. However on my Chrome I do not have "tools" and I can't figure out how to get the toolfix.exe. I tried to key in Webroot.comUtilities etc and couldn't get anything. Please if you have another suggestion on how to get tools up on Chrome I would appreciate it.

Thanks

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No worries, take you time. If you click on the 'here' highlighted in my previous (and reproduced HERE) that should download the utility directly to your system.

 

Regards, Baldrick

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Thank you, Thank you. Got it up and running all is good with the world.

Happy Holidays

Warm thoughts

Woozy

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Hi Woozy

 

Great news to hear that you are sorted...and in time for the holidays.

 

Have a great and restful time.

 

Regards, Baldrick

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