After submitting a ticket last night, I was given a link to download wsalogs, which I ran. After uploading the necessary files, it opened a Technical Support website (as it informed me it would) but it seems to have created a new account for me. I've also received an email with logon information, with a different password from what I normally use.
So, do I now use this new password going forward, or is this a one-off for the wsalogs ticket?
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New Technical Support account
Best answer by Kit
Great information! The URL discrepancy will definitely help with it. Especially since Submit a File to get to a ticket is slightly newer than the WSALogs utility, which uses the web site route.
The good news is that it's showing up everything under one thread on our side and we definitely have the log file.
We'll look into the oddities between the different access methods.
View originalThe good news is that it's showing up everything under one thread on our side and we definitely have the log file.
We'll look into the oddities between the different access methods.
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