Hello @max daniel Welcome to the Webroot Community Forum.

Have you checked your “Spam Folder”? Sometimes it may be sent there.

Dave.

Not in my spam, just not getting the email anywhere.  even tried creating a different account and got the same results

I’m going to ping our Forum Admin @khumphrey to see if he can solve this problem.

As being a new customer to Webroot you should have received an email.

The Forum Admin should be able to fix this problem for you without the hassle of sending in a Support Ticket or waiting on the phone a long time for Support.

Hey @max daniel ,

Can you please private message me the e-mail(s) you used to create an account? 

i did not use emails.  i was using the create a new account function on the website and the confirmation email was suppose to come from the signup process

@max daniel ,

But you would have had to put an e-mail into the “create new account” process. Please send me the e-mail(s) that you placed in the system.

This has been resolved over private message. Closing thread.