I cannot access password manager. I have a previous account with all my passwords saved. I need access to it.
Webroot SecureAnywhere AntiVirus 3 Device 1 Year Subscription just purchased.
Paul MacLachlan
(email edited out for security reasons)
Password manger not available with my new subscription
+62Hello ?,
Welcome to the Webroot Community,
Did you actually renew the existing key code or did you purchase a new key code?
The Password Manager, as you know, must be logged into by the profile username and password. That User Profie is actually tied to a specific key code, as is the Password Manager. Your Password Manager is quite simply tied to the old key code, which may be the problem.
Please submit a Trouble Ticket to have Webroot Support take a look. They are able to transfer the Passwords account from the old key code to the new key code and have all of your saved data still there.
Hope this helps,
Kind Regards,
Welcome to the Webroot Community,
Did you actually renew the existing key code or did you purchase a new key code?
The Password Manager, as you know, must be logged into by the profile username and password. That User Profie is actually tied to a specific key code, as is the Password Manager. Your Password Manager is quite simply tied to the old key code, which may be the problem.
Please submit a Trouble Ticket to have Webroot Support take a look. They are able to transfer the Passwords account from the old key code to the new key code and have all of your saved data still there.
Hope this helps,
Kind Regards,
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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