password mgr inactive after renewal

  • 15 April 2015
  • 1 reply

I renewed several weeks before expiriation.  The password manager worked fine until today.  When I logged in I recd message that account was inactivated.  I have tried numerous times to activate in the webroot module.  I tried uninstalling the password manager. Nothing has worked.

1 reply

Userlevel 7
Badge +62
Hello sirieener,
Welcome to the Community Forum,
You have to Contact Support so that they can transfer your Passwords to the new account. This happens when you renew with a new keycode. So submit that ticket ASAP if this is the case.
Please let us know if this gets resolved or not.
Kind Regards,