Skip to main content

password problems

  • November 9, 2014
  • 1 reply
  • 22 views

why does the Web Root block some files? When I try to add a URL to a safe list , it will not accept my regular passowrd to add it. And some web site are totally unable to get into.

1 reply

RetiredTripleHelix
Gold VIP
Forum|alt.badge.img+56
Hello and Welcome to the Webroot Community!
 
Not sure what's going on here can you please try a clean reinstall!
 
Can you please do a clean reinstall of WSA and Please follow the steps closely!
 
  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? If not please Submit a Support Ticket to get further help as they can look into your logs.
 
Thanks,
 
Daniel ;)