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Hi. For a few weeks my husband's computer has been encountering Porno Pop-Ups while visiting sites like Meijer.com and some other grocery sites. Today it sounds like in visiting some other harmless sites, it happened again. Have been running scans constantly and no virus or malware showing up. I try to update the Webroot but it says its already updated. So I don't know where to go from here.   MY laptop does not encounter these pop-ups. Any help is very appreciated. 
Hello @

 

 

Welcome to the Community Forum,

 

Porn Popups is an adware program that displays undesirable advertisements. It opens commercial sites in a web browser, shows pop-ups, unwanted advertising toolbars or other objects with similar content. payload specific to browser hijackers, . Porn Popups can severely decrease overall computer performance, violate user privacy. The threat can secretly get into the system while visiting certain malicious web sites. It also can be installed along with some ad-supported software. Certain applications come with the embedded adware module.

What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.

 

WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.

 

For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.

 

For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket.  Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.

 

Please clean your history and cookies in your browsers. You can also do a disk clean cleanup in your C drive.

 

To delete files using Disk Cleanup EDITED: http://windows.microsoft.com/en-us/windows/delete-files-using-disk-cleanup#delete-files-using-disk-cleanup=windows-7


  1. Open Disk Cleanup by clicking the Start button . ...
  2. In the Drives list, click the hard disk drive that you want to clean up, and then click OK.
  3. In the Disk Cleanup dialog box, on the Disk Cleanup tab, select the check boxes for the file types that you want to delete, and then click OK.
Hope this helps and if you have any questions then please ask.

 

 

KInd Regards,

 

 
Thank you, Sherry, for the information and additional ideas as how to deal with the popups. For now it looks like my adding their website to the BLOCK list is helping. Time will tell. I appreciate your assistance in this matter. 
Hi rubymist,

 

You are most welcome. Just holler if you need help,

Thankyou for getting back to us,

 

Kind Regards,

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