Hello emailrachel,

 

Welcome to the Webroot Community.

 

For  printer issues please review this previous thread to see if this provides a solution for you.

 

Please check out the places within WSA where it can block or restrict an app or file, but where the user can review this and if appropriate override the block/restriction.  These can be found as follows:

 

1. Click on gear/cog to the right of PC Security> Quarantine 
   
2. Click on gear/cog to the right of Identity Protection> Protected Applications
   
3. Click on gear/cog to the right of Utilities> System Control > Control Active Processes

 

The detail to guide you through this is given in this KB Article, which you should review and follow the instructions given/advice on the statuses available, etc.

 

There is one other area to check which is as follows:

 

1. Click on gear/cog to the right of PC Security> Block/Allow

 

and to which the rules in the KB article re. "Allow," "Protect/Monitor," or "Block/Deny" also apply.

 

The main thing to remember is do not change any setting to allow or unblock a file/app unless you are certain that it is safe to do so.  If you have any doubts then either come back here to seek advice or Open a Support Ticket, so that the professionals on the Support Team can investigate/assist.  Such a service is free to WSA users with a current/active subscription.

 

Hope that helps?  Please let us know how things go

 

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? like ? said go and see which programs are being monitored or blocked by WSA. If there's one in there that is called spoolsv then you found the culprid possibly...Block that one and you have printing problems.

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