I have determined definitively that Webroot is preventing a specific Active-X control from loading in IE 11. 

 

My wife's company has a corporate intranet that is accessed by launcing an RDP session over SonicWall NetExtender SSL-VPN and loading a session on a Virtual Machine.  Up until Friday everything was fine.  I have four laptops in the house - three are running WSA-ISP.  I tested all four machines - the three running WSA get a pop-up that a specific Active-X control isn't loaded and to install it.  But its won't install and she can't access the site.  The one without WSA loaded fine. 

 

So on her laptop, I disabled WSA and all was good, no popup no problems.  Enabled WSA and the RDP session won't load.  It's a PITA to have to disable Webroot before each session.  And I'm concerned that she'll just turn it off and leave it off.  And I don't know what changed - could be the corporate intranet or it could be WSA.

 

Windows 7 Home Premium, IE 11 (I tried a downgrade to 10 - same result).  Culprit Active-X control is called 'XTSAC Control' and is part of the SonicWall SSL-VPN package.

 

I'm fairly saavy, I've done my homework and now I'm reaching out.  Let me know what additional information is needed. 

 

And thanks for your help.