I have 2 extensions in Chrome, that I can't delete.
uNisaales and uuniisAles
I have tried everything I can think of, the just pop back up !
Any Ideas ?
Thanks
Jerry
Remove uNisaales
+62Hello and Welcome to the Com munity Forum,
Sorry you are having these issues. Please issue a Support Ticket and they can look into this for you and you can read the information below that might help you as well.
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
I hope this helps you both understand, and resolve the problem and if not please let us know!
NOTE: As noted above, PUA's that:
are often NOT detected and removed. This is partly for legal reasons: the source of the download can complain about it's extra software being blocked automatically by Webroot. There may be to allow WSA to recognize and block a LOT more PUA's than it currently can. Please see THIS IDEA for more information, and give a KUDO if you agree. User Idea requests are noted by the Webroot Team, and the more Kudo's on an Idea the more likely we may see dev time devoted to it.
Best Regards,
Sorry you are having these issues. Please issue a Support Ticket and they can look into this for you and you can read the information below that might help you as well.
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
- Open Webroot SecureAnywhere
- Click on ‘Advanced Settings’ from the top right
- Select ‘Scan Settings’ from the left side
- Unselect the option “Detect Potentially Unwanted Applications”
- Click on the Save button (you may have to enter in a CAPTCHA)
- Reselect the option to “Detect Potentially Unwanted Applications”
- Click on the Save button
- Run another scan with Webroot and remove any items that get detected.
I hope this helps you both understand, and resolve the problem and if not please let us know!
NOTE: As noted above, PUA's that:
- Come in with other downloads
- Have a clear opt out ability prior to install
are often NOT detected and removed. This is partly for legal reasons: the source of the download can complain about it's extra software being blocked automatically by Webroot. There may be to allow WSA to recognize and block a LOT more PUA's than it currently can. Please see THIS IDEA for more information, and give a KUDO if you agree. User Idea requests are noted by the Webroot Team, and the more Kudo's on an Idea the more likely we may see dev time devoted to it.
Best Regards,
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
+52Hello
Use Add/Remove program of Windows to Uninstall uNisaales
The main cause of pop-up ads and coupons could be software that you may have installed on the computer. You need to uninstall the culprit program.
1. Click Windows Start button. Next, select Control Panel from the list.
2. Find the ‘Programs‘ area and click on Uninstall a program. This opens up a window showing existing software installed.
Cyti Web Removal
3. Look for and remove -Unisales, Coupon Clicker
-If not present, look for any suspicious labels that was installed recently.
4. Click on Uninstall to start removing the program.
Remove suspicious related extensions(Unisaales, Coupon Clicker, HD-Plus and other extensions that you do not recognize.) from Google Chrome, Firefox, IE
And , as a wrote Ssherjj, read this article:
How to Remove Potentially Unwanted Applications
https://community.webroot.com/t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744
You may also want to submit a Open a Support Ticket, and ask Webroot Support to take a look and remove this for you. There is no charge for this if you are a WSA license holder, with a current subscription.
Use Add/Remove program of Windows to Uninstall uNisaales
The main cause of pop-up ads and coupons could be software that you may have installed on the computer. You need to uninstall the culprit program.
1. Click Windows Start button. Next, select Control Panel from the list.
2. Find the ‘Programs‘ area and click on Uninstall a program. This opens up a window showing existing software installed.
Cyti Web Removal
3. Look for and remove -Unisales, Coupon Clicker
-If not present, look for any suspicious labels that was installed recently.
4. Click on Uninstall to start removing the program.
Remove suspicious related extensions(Unisaales, Coupon Clicker, HD-Plus and other extensions that you do not recognize.) from Google Chrome, Firefox, IE
And , as a wrote Ssherjj, read this article:
How to Remove Potentially Unwanted Applications
https://community.webroot.com/t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744
You may also want to submit a Open a Support Ticket, and ask Webroot Support to take a look and remove this for you. There is no charge for this if you are a WSA license holder, with a current subscription.
Helpful Webroot Links: Download (PC) | Download (Best Buy Subscription) | Submit Support Ticket | Account Console | User_Guides | BrightCloud URL lookup
***Edited your reply***
Please dont advise people use other AV products to remove a piece of PUA. We have a dedicated team of support agents that can help remove this.
Please dont advise people use other AV products to remove a piece of PUA. We have a dedicated team of support agents that can help remove this.
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