renewed webroot. home page says expired but active. am I protected
I renewed Webroot. Downloaded and computer scanned. Home page still says "active" but subscription says expired. Am I protected?
+62Hello robtaylojr1,
Welcome to the Community Forum,
May I ask where you Renewed your Subscription from, would it be a Best Buy Subscription or from Webroot or some other place?
Would you do a reboot and after reboot do a manual scan. See if it still shows expired. Otherwise..
From Webroot online it can take a little while for the back office to process the renewal so I would give it a little bit longer, by tomorrow morning. If not by then I would Open a Support Ticket
You also can call 1-866-612-4268.
With Best Buy this is automated,, it can take 24-48 hours depending on the time of day you provided your payment information.Call 1-800-GEEK-SQUAD (1-800-433-5778) for assistance
.To let you know that even though Webroot saids you are expired you still are protected for 30 days.
Hope this helps,
Kind Regards,
Welcome to the Community Forum,
May I ask where you Renewed your Subscription from, would it be a Best Buy Subscription or from Webroot or some other place?
Would you do a reboot and after reboot do a manual scan. See if it still shows expired. Otherwise..
From Webroot online it can take a little while for the back office to process the renewal so I would give it a little bit longer, by tomorrow morning. If not by then I would Open a Support Ticket
You also can call 1-866-612-4268.
With Best Buy this is automated,, it can take 24-48 hours depending on the time of day you provided your payment information.Call 1-800-GEEK-SQUAD (1-800-433-5778) for assistance
.To let you know that even though Webroot saids you are expired you still are protected for 30 days.
Hope this helps,
Kind Regards,
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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