Hello Kedwardsen88, welcome to the Webroot Community!

 

For what seems like a simple question, this actually ends up being a bit more complicated than you think.  Let us take this on in parts.

 

1. Best Buy Renewals  Best Buy does NOT bill in 'real time'.  Best Buy does all Subscription Services (AV and Tech Support) billing in a single large daily batch.  That means when you provide your credit card information online, your card has NOT been billed yet. It will be billed as follows

• If your subscription is NOT overdue to be renewed, your credit card will NOT be billed until the actual renewal due date.  For example, if your subscription is due to renew on Nov 1, today your software will show you have 10 days remaining.  On October 31, it will show that you have 0 days remaining (In Best Buy Billing system logic, 0 days = less than 24 hours).  Your card would be billed overnight Oct 31-Nov 1, with the charge usually finalizing between midnight and 1 AM, with the renewal data being sent to Webroot over the next couple of hours.
  
• If your subscription is already past due for renewal, your credit card will be charged over the next 24 to 48 hours.  While the credit card batching is final around midnight, the pre-authorizing of the cards begins much earlier in the afternoon.  Roughly speaking if you provided your credit card before 12 noon, your credit card will be billed that night.  If you provided your credit card after 12 noon, your credit card might not be billed until the next day, depending on when the daily batch was "closed" to begin the pre-auth cycle.

Regarding that email you received... if it appears to be a receipt, it isn't actually.  It is more of an 'Account Statement".  This is the source of a large number of customer complaints, comments and confusion.  Read over it all very carefully, and you will find wording that indicates what day your subscription is due to be billed.  Really they need to change those emails to have something like "This is NOT a receipt: this is an Account Statement.  Please read all detail below:

 

Ok, now on to the next part..that security code thing.

 

Just to make sure I know what link you were referred to, could you please reply with the URL?

 

Thanks!

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So I figured out the Security Code thing. But it is still telling me that my subscription is expired. It expired on October 6th, so I renewed it late today. Will it automatically renew and be active after my account has been charged the bill? (aka in 24-48 hours)?

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@ wrote:

So I figured out the Security Code thing. But it is still telling me that my subscription is expired. It expired on October 6th, so I renewed it late today. Will it automatically renew and be active after my account has been charged the bill? (aka in 24-48 hours)?

OK, a couple of points here for you 🙂  The SHORT answer is yes, it will automatically bill.  The LONG answer follows :)

 

1) Even though the subscription is expired, if it was DUE to renew on October 6 (Not September 6....), you are actually still protected.  Webroot may say it is expired, but Best Buy does provide a 30 day functional grace period for you to renew.  At the Webroot back end side, the software, if it was due to renew on Oct 6, is actually in a semi-cancelled state that allows it to keep you protected until November 6.

 

If October 6 was the end of that 30 days, and it really was due to renew on September 6, than while you can still renew at this time your computer is NOT protected until the renewal bills.

 

2) Since it was late today, you are almost certainly too late to have it included in tonight's billing batch.  That generally closes for pre-auth around 2 PM Central... roughly anyway.  If you are not billed tonight, you will be tomorrow night, so your software should reflect the renewal on..Wednesday morning.

 

I hope this helps clarify, but if not let me know!

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