Fri 12/18:(W7 Pro 64 w Webroot for 4 yrs) WRSA update request; "yes"; started scan; hung up; found 2nd copy Webroot on desktop with different version; redownloaded code using different key; I am reluctant to see if problem recurs as this is my primary machine.
Now 12/19: (on a W7 starter w Webroot for 4 yrs) WRSA update request; "yes"; scan said completed but statistics said not scanned for several days; now scan is hanging.
Who do I call on Sunday to spend many of my precious hours waiting then working on both systems?
And what protection is on when Action Center says "WRSA off"; "WRAV w Spy Sweeper is off" ?
Geez.
Repeated requests to update; Scans locking, Action Ctr msg (V9.0.7.42 on W7 starter also W7 Pro 64)
+56Hello and Welcome to the Webroot Community!
Please follow the steps closely!
Thanks,
Daniel 😉
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE)
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Thanks,
Daniel 😉
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