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Hi, I'm unable to scan due to not be able to connect to internet..
Hi ?,

 

Welcome to the Webroot Community,

 

Sorry to hear you are having issues.

 

Is this a Windows PC or a Mac? Because reinstalling would help this.

 

Please follow the steps closely! This is for a PC not a Mac



 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

 

Thanks,

 

 

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