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scan failed

  • August 10, 2015
  • 1 reply
  • 26 views
B
Hi, I'm unable to scan due to not be able to connect to internet..

    1 reply

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • August 10, 2015
    Hi ?,
     
    Welcome to the Webroot Community,
     
    Sorry to hear you are having issues.
     
    Is this a Windows PC or a Mac? Because reinstalling would help this.
     
    Please follow the steps closely! This is for a PC not a Mac

     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue?
     
    Thanks,
     
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    shorTcircuiT
    D_J
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