Is there a way for Webroot to find malware on drives other than the root drive...I believe it cannot do that, so do I have to use additional software? I ask because the program is new, the computer has been 'deep cleaned', and I want to make sure that the additinal drives (there are five) remaion clean. The OS is XP SP3.
Thanks.
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Hi jchernic
Welcome to the Community Forums...http://www.forumsextreme.com/images2/sSig_welcome4.gifhttp://www.forumsextreme.com/images2/sSig_welcome4.gifhttp://www.forumsextreme.com/images2/sSig_welcome4.gif
WSA scans the Windows installation drive by default but you can manually carry out a scan of other drives, etc. by doing a custom scan.
Open WSA and, in the main interface, click on the gear/cog on the righthand side of the "PC Security" tab. You should be presented with a new panel showing scan statistics and a "Scan my Computer" and "Custom Scan" button on the left hand side.
Click on "Custom Scan", and there you can click on "Add File/Folder", and can the select the specific drive you want to scan. After you have done that, just click on "Start Scan", and it will scan the drive selected.
Hope that helps?
Regards
Baldrick
Welcome to the Community Forums...http://www.forumsextreme.com/images2/sSig_welcome4.gifhttp://www.forumsextreme.com/images2/sSig_welcome4.gifhttp://www.forumsextreme.com/images2/sSig_welcome4.gif
WSA scans the Windows installation drive by default but you can manually carry out a scan of other drives, etc. by doing a custom scan.
Open WSA and, in the main interface, click on the gear/cog on the righthand side of the "PC Security" tab. You should be presented with a new panel showing scan statistics and a "Scan my Computer" and "Custom Scan" button on the left hand side.
Click on "Custom Scan", and there you can click on "Add File/Folder", and can the select the specific drive you want to scan. After you have done that, just click on "Start Scan", and it will scan the drive selected.
Hope that helps?
Regards
Baldrick
In addition to what Badrick said about manually scanning the secondary drives, remember that WSA checsk files upon download and access as well. If you are concerned your other drives may be receiving bad files when downloading, that is not a worry. When you access existing files for use they are also checked.
Hi jchernic
Apologies...not sure where my mind was when penning my initial reply...http://www.forumsextreme.com/images2/sSig_oops2.gif
I forgot to mention that you can also achieve the same result more quickly by going into 'Computer' from the Start Menu, and right clicking on the drives you want to scan. The context menu presented should have a 'Scan with Webroot' option. If you select that you will end up running the same scan as selected by the longer method detailed in my initial repsonse.
NOTE: if you do not see the 'Scan with Webroot' option in the context menu then you need to click on 'Advanced Settings' (top right hand side of the main interface) and from there select 'Scan Settings' from the left hand list, and in thepanel displayed make sure that the 'Enable right-click scanning in WIndows Explorer' is checked. Save the settings (entering the CAPTCHA code if requested. Once saved yo can try rightclicking on the drive of your choice and should now see the context menu option you want.
Hope that helps...further?
Regards
Baldrick
Apologies...not sure where my mind was when penning my initial reply...http://www.forumsextreme.com/images2/sSig_oops2.gif
I forgot to mention that you can also achieve the same result more quickly by going into 'Computer' from the Start Menu, and right clicking on the drives you want to scan. The context menu presented should have a 'Scan with Webroot' option. If you select that you will end up running the same scan as selected by the longer method detailed in my initial repsonse.
NOTE: if you do not see the 'Scan with Webroot' option in the context menu then you need to click on 'Advanced Settings' (top right hand side of the main interface) and from there select 'Scan Settings' from the left hand list, and in thepanel displayed make sure that the 'Enable right-click scanning in WIndows Explorer' is checked. Save the settings (entering the CAPTCHA code if requested. Once saved yo can try rightclicking on the drive of your choice and should now see the context menu option you want.
Hope that helps...further?
Regards
Baldrick
Hello jchernic and Welcome to the Webroot Community Forums!
You can also Right Click on a Folder or a file and choose Scan with Webroot from the Context Menu if you don't want to do scan the whole drive and again it's not necessary because if it can't run it can't do any harm so if you click on a file it will be scanned and detected if it's bad and if it's unknown it will be monitored and when the Cloud decides it's bad it will roll back to the pre-infection state and if good will stop monitoring and go about it's business as usual! Please see this short Video: https://community.webroot.com/t5/Webroot-Education/What-Happens-if-Webroot-quot-Misses-quot-a-Virus/ta-p/10202
From the Online Helpfile: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C2_Scanning/CH2d_ChangingScanSettings.htm
Enable right-click scanning in Windows Explorer Enables an option for running a full, file-by-file scan of the currently selected file or folder in the Windows Explorer right-click menu. This option is helpful if you downloaded a file and want to quickly scan it.
http://www.webroot.com/En_US/SecureAnywhere/PC/Content/Resources/Images/ScanTray.png
Cheers,
Daniel 😉
You can also Right Click on a Folder or a file and choose Scan with Webroot from the Context Menu if you don't want to do scan the whole drive and again it's not necessary because if it can't run it can't do any harm so if you click on a file it will be scanned and detected if it's bad and if it's unknown it will be monitored and when the Cloud decides it's bad it will roll back to the pre-infection state and if good will stop monitoring and go about it's business as usual! Please see this short Video: https://community.webroot.com/t5/Webroot-Education/What-Happens-if-Webroot-quot-Misses-quot-a-Virus/ta-p/10202
From the Online Helpfile: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C2_Scanning/CH2d_ChangingScanSettings.htm
Enable right-click scanning in Windows Explorer Enables an option for running a full, file-by-file scan of the currently selected file or folder in the Windows Explorer right-click menu. This option is helpful if you downloaded a file and want to quickly scan it.
http://www.webroot.com/En_US/SecureAnywhere/PC/Content/Resources/Images/ScanTray.png
Cheers,
Daniel 😉
Hi jchernic
Hope that you are well?
Just wondering if your issue has been resolved or if not then whether you have more information on it to share with us so that we can look to continue to help you resolve/answer it?
Regards
Baldrick
Hope that you are well?
Just wondering if your issue has been resolved or if not then whether you have more information on it to share with us so that we can look to continue to help you resolve/answer it?
Regards
Baldrick
Hi, Baldrick your answer has helped my out so much. But I would like to know is there a way to save that custom scan.For example I have Drive F which is an external hard drive I have plugged into my laptop and also drive M which is a extra internal drive in my laptop that I added. I would like to be able to scan them with a click like scan my drive F & M.
I also am wondering how this Webroot works for example I download something. How and when does it scan for virus or other Threats?
My last Anti virus software did it automatically. It also came with tools like Vulnerability scan, application controls, rescue disk and a extra safe browser for like banking
I would plug a flash drive into my laptop and it launched a window: scan drive now.
I have searched for help with Weebroot and for some reason nothing clicked with me until I found This post. So I hope I am not out of line with all my questions? I am just having problems adjusting to this new webroot ,in the way it operates.
So if you dont mind would you care to help me out here? I am extremely grateful for the help.
Thank you,
Mka
I also am wondering how this Webroot works for example I download something. How and when does it scan for virus or other Threats?
My last Anti virus software did it automatically. It also came with tools like Vulnerability scan, application controls, rescue disk and a extra safe browser for like banking
I would plug a flash drive into my laptop and it launched a window: scan drive now.
I have searched for help with Weebroot and for some reason nothing clicked with me until I found This post. So I hope I am not out of line with all my questions? I am just having problems adjusting to this new webroot ,in the way it operates.
So if you dont mind would you care to help me out here? I am extremely grateful for the help.
Thank you,
Mka
Hi Mka
Glad that the previous posts have helped out, and absolutely no issue with asking questions...you are certainly not out of line...that is one of the raison d'etre of the Community Forums...knowledge sharing & help.
To answer your first question...unfortunately one cannot save a custom scan but you can simply scan any drive by going to 'Computer' or finding the drive in Explorer, then right clicking it, and selecting 'Scan with Webroot' from the Context menu displayed. That is what I do and it works very well.
WSA works on a very different principle to other AVs/ISs...as it does not consider malware as dangerous unless it is active, i.e., you could have a trojan included in a ZIP file you downloaded but until the ZIP is reinflated there is no way that the trojan can cause any damage...so WSA does not waste time or effort on it. However, because it monitors what is active and what activates WSA jumps on any threat that can cause your system harm...because it is active.
Have you seen this Knowledge Base Article? If not then I recommend you take a look for a basic understanding of the Shields that WSA employs to protect your system.
For more details please look at this previous post that contains some excellent video clips in which the way WSA works is discussed, including the unique 'monitor & rollback' fucntionality that Webroot has pioneered.
Please feel free to ask any other questions you may have and if not I, then certainly other members will be about to answer you.
Regards, Baldrick
Glad that the previous posts have helped out, and absolutely no issue with asking questions...you are certainly not out of line...that is one of the raison d'etre of the Community Forums...knowledge sharing & help.
To answer your first question...unfortunately one cannot save a custom scan but you can simply scan any drive by going to 'Computer' or finding the drive in Explorer, then right clicking it, and selecting 'Scan with Webroot' from the Context menu displayed. That is what I do and it works very well.
WSA works on a very different principle to other AVs/ISs...as it does not consider malware as dangerous unless it is active, i.e., you could have a trojan included in a ZIP file you downloaded but until the ZIP is reinflated there is no way that the trojan can cause any damage...so WSA does not waste time or effort on it. However, because it monitors what is active and what activates WSA jumps on any threat that can cause your system harm...because it is active.
Have you seen this Knowledge Base Article? If not then I recommend you take a look for a basic understanding of the Shields that WSA employs to protect your system.
For more details please look at this previous post that contains some excellent video clips in which the way WSA works is discussed, including the unique 'monitor & rollback' fucntionality that Webroot has pioneered.
Please feel free to ask any other questions you may have and if not I, then certainly other members will be about to answer you.
Regards, Baldrick
Webroot is a great utility! Thanks for the tips on how to scan additional drives!
CLJ
CLJ
@ wrote:
Hi jchernic
Welcome to the Community Forums...http://www.forumsextreme.com/images2/sSig_welcome4.gifhttp://www.forumsextreme.com/images2/sSig_welcome4.gifhttp://www.forumsextreme.com/images2/sSig_welcome4.gif
WSA scans the Windows installation drive by default but you can manually carry out a scan of other drives, etc. by doing a custom scan.
Open WSA and, in the main interface, click on the gear/cog on the righthand side of the "PC Security" tab. You should be presented with a new panel showing scan statistics and a "Scan my Computer" and "Custom Scan" button on the left hand side.
Click on "Custom Scan", and there you can click on "Add File/Folder", and can the select the specific drive you want to scan. After you have done that, just click on "Start Scan", and it will scan the drive selected.
Hope that helps?
Regards
Baldrick
Hello CLJ,
Welcome to the Community Forum!
Thank you for the positive feedback and I'm elated that Baldrick has assisted you and answered your questions!
I also agree Webroot is a great product! ;)
Have. A Great Day!
Welcome to the Community Forum!
Thank you for the positive feedback and I'm elated that Baldrick has assisted you and answered your questions!
I also agree Webroot is a great product! ;)
Have. A Great Day!
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