screen locked with scam for spyware/adware
The pop up said Warning Verizon FiOS Customers-Your Internet Explorer browser and computer may be compromised by security threats. Call 1-888-990-9385 now for IMMEDIATE assistance. Could not get out of screen shut pc of turned back on still there restored pc to earlyer time to clear screen.Why did webroot not block it?
Hello & Welcome in community.
An browser add-on can cause of this problem. you have to remove it maually, just follow these steps to remove -
Click on setting icon of IE at the top right corner
now click on "manage add-ons" option
a new window will apear
now find unwanted Add ons & remove them
also if you have installed any Verizon FiOS Application then uninstall it.
Thank you.
An browser add-on can cause of this problem. you have to remove it maually, just follow these steps to remove -
Click on setting icon of IE at the top right corner
now click on "manage add-ons" option
a new window will apear
now find unwanted Add ons & remove them
also if you have installed any Verizon FiOS Application then uninstall it.
Thank you.
Hi smitty84
Welcome to the Community Forums.
Whilst Noddy may well be correct it is also possible that this could be the result of a PUA or Potential Unwanted Application that has gotten onto your system.
These non malware apps are very annoying at best in that they cause pop-us, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are.
In response to your question as to why WSA did not block the PUA please see this link for more information regarding Webroot's stance on these annoying programs.
If you feel or consider yourself technically proficient then you can try these steps to remove it from your system.
However, if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Regards, Baldrick
Welcome to the Community Forums.
Whilst Noddy may well be correct it is also possible that this could be the result of a PUA or Potential Unwanted Application that has gotten onto your system.
These non malware apps are very annoying at best in that they cause pop-us, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are.
In response to your question as to why WSA did not block the PUA please see this link for more information regarding Webroot's stance on these annoying programs.
If you feel or consider yourself technically proficient then you can try these steps to remove it from your system.
However, if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Regards, Baldrick
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