Slow Performance
I recently switched from Norton 360 to Webroot. I love the product. I tried the trial on a computer at my office and decided to buy it early. My question is this, and I have tried my best to search the forums and even googling to find an answer. My browsing in Internet Explorer is a terrible experience. Sometimes it takes web pages up to 30 seconds to load. I did not have that issue before. I tried disabiling my filtering extension, but that has only helped a little bit. I noticed in settings where you can go in to allow programs, Internet Explorer is set to Protect. Should I switch it to Allow? Google Chrome that I use for personal browsing isn't even on this list. I have to have IE for work as insurance companies are in the stone age for their agent websites. Any help would be extremely helpul and appreciated. My computer is windows 7 and I am on IE10. Thanks!
+56Hello and Welcome to the Webroot Community!
Slow performance could be caused by a few things and the one I think is that you have [u] files so can you do a scan and save a scan log and give us an approximate amount of [u] files you have in your log?
Thanks,
Daniel ;)
Also there have been allot complaining of IE lag: http://support.microsoft.com/product/internet-explorer/internet-explorer-pre-ie-10/fix-performance-page-display-errors-crashes/slow-page-loads-performance
Example: Even though I don't have any [u] files which means Unknown to the Cloud Database and the ones showing that I have are [g] which means Good or Known to the Cloud Database!
Scan Started: Mon 15-09-2014 13:00:08
[g] c:program files (x86)mozilla maintenance serviceuninstall.exe [MD5: 3594139060E866CE04C9F14D6A38A79C] [Flags: 40000000.3]
[g] c:windowsisuninst.exe [MD5: 515E4684008E955DE0C81E6A7AEA1C2A] [Flags: 40000000.5]
[g] c:windowssyswow64mgiipl4.dll [MD5: CE40EB3EB99F5FBB578A409A861A438A] [Flags: 40000000.28]
[g] c:windowssyswow64mgiipl4px.dll [MD5: 74EB608F1DF6DAF608D2EAE179065748] [Flags: 40000000.33]
[g] c:windowsassemblyativeimages_v2.0.50727_32iastordatamgr72519e1d7645719bff4e50467957b7c3iastordatamgr.ni.dll [MD5: 1FAE5949B4D92EA539B77E62F85F652A] [Flags: 40000001.54]
[g] c:program files (x86)installshield installation information{6297e0c5-a085-4186-997f-036d0087ae6a}setup.exe [MD5: 0DDC2206FE2297EE7B0FFC90220625CD] [Flags: 40000000.49]
[g] c:windowssystem32driversanydvd.sys [MD5: 9F83C7EA6A97124DA6C207C1BE1FB3AC] [Flags: 40011000.66]
[g] c:windowsassemblyativeimages_v2.0.50727_32system.runtime.remo#cc6d5bc2b51e98f0f438e3095410ba0system.runtime.remoting.ni.dll [MD5: 9CCDB6E68F5C7BE5CD15D52A7BE47839] [Flags: 40000000.72]
[g] c:windowsassemblyativeimages_v2.0.50727_32systemfb7696e9f44bf9645085ba7be5264558system.ni.dll [MD5: F90369EDC0908F527A6E4B268D3E8DF4] [Flags: 40000000.80]
[g] c:windowssystem32driversqicflt.sys [MD5: 0928BD20273625622722FE1DE5BBDE57] [Flags: 40011000.108]
http://www.brightcloud.com/platform/webroot-intelligence-network.php
Slow performance could be caused by a few things and the one I think is that you have [u] files so can you do a scan and save a scan log and give us an approximate amount of [u] files you have in your log?
Thanks,
Daniel ;)
Also there have been allot complaining of IE lag: http://support.microsoft.com/product/internet-explorer/internet-explorer-pre-ie-10/fix-performance-page-display-errors-crashes/slow-page-loads-performance
Example: Even though I don't have any [u] files which means Unknown to the Cloud Database and the ones showing that I have are [g] which means Good or Known to the Cloud Database!
Scan Started: Mon 15-09-2014 13:00:08
[g] c:program files (x86)mozilla maintenance serviceuninstall.exe [MD5: 3594139060E866CE04C9F14D6A38A79C] [Flags: 40000000.3]
[g] c:windowsisuninst.exe [MD5: 515E4684008E955DE0C81E6A7AEA1C2A] [Flags: 40000000.5]
[g] c:windowssyswow64mgiipl4.dll [MD5: CE40EB3EB99F5FBB578A409A861A438A] [Flags: 40000000.28]
[g] c:windowssyswow64mgiipl4px.dll [MD5: 74EB608F1DF6DAF608D2EAE179065748] [Flags: 40000000.33]
[g] c:windowsassemblyativeimages_v2.0.50727_32iastordatamgr72519e1d7645719bff4e50467957b7c3iastordatamgr.ni.dll [MD5: 1FAE5949B4D92EA539B77E62F85F652A] [Flags: 40000001.54]
[g] c:program files (x86)installshield installation information{6297e0c5-a085-4186-997f-036d0087ae6a}setup.exe [MD5: 0DDC2206FE2297EE7B0FFC90220625CD] [Flags: 40000000.49]
[g] c:windowssystem32driversanydvd.sys [MD5: 9F83C7EA6A97124DA6C207C1BE1FB3AC] [Flags: 40011000.66]
[g] c:windowsassemblyativeimages_v2.0.50727_32system.runtime.remo#cc6d5bc2b51e98f0f438e3095410ba0system.runtime.remoting.ni.dll [MD5: 9CCDB6E68F5C7BE5CD15D52A7BE47839] [Flags: 40000000.72]
[g] c:windowsassemblyativeimages_v2.0.50727_32systemfb7696e9f44bf9645085ba7be5264558system.ni.dll [MD5: F90369EDC0908F527A6E4B268D3E8DF4] [Flags: 40000000.80]
[g] c:windowssystem32driversqicflt.sys [MD5: 0928BD20273625622722FE1DE5BBDE57] [Flags: 40011000.108]
http://www.brightcloud.com/platform/webroot-intelligence-network.php
I have 6 U Files and they all are asscoiated with my samsung laser printer I hooked up the same day I installed webroot on this computer.
+56Thanks can you Please Submit a Support Ticket and they can gather more extensive logs to see what could be causing your issue.
Also there have been allot complaining of IE lag: http://support.microsoft.com/product/internet-explorer/internet-explorer-pre-ie-10/fix-performance-page-display-errors-crashes/slow-page-loads-performance and here: http://answers.microsoft.com/en-us/ie/forum/ie10-windows_8/ie-10-very-slow-in-loading-pages/5ae3c66f-2bfe-4663-a236-4070b3692ecb
Thanks,
Daniel ;)
Also there have been allot complaining of IE lag: http://support.microsoft.com/product/internet-explorer/internet-explorer-pre-ie-10/fix-performance-page-display-errors-crashes/slow-page-loads-performance and here: http://answers.microsoft.com/en-us/ie/forum/ie10-windows_8/ie-10-very-slow-in-loading-pages/5ae3c66f-2bfe-4663-a236-4070b3692ecb
Thanks,
Daniel ;)
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.