Hi,
I'm a user of the former Internet Security Essentials. As far as I know since Webroot realeased version 8.0.2 my license should has been upgraded to Internet Security Complete. I still have activated my Backup feature but I don't have access to the Password Manager.
Furthermore, I have to renew my license in the next month and according with the renewal form my current product is Webroot Security Complete.
Do I have any problem with my license or it's just the transition process is not over yet?
Thanks
Solved
Transition from Intenet Security Essentials to Complete
Best answer by mllopes
Mike is going to make a new keycode, so i can say problem is solved now.
Thank you all for the help,although i am a litle upset with customer support, but since is almost thanks giving in their country i can understand the reasons.
View originalThank you all for the help,although i am a litle upset with customer support, but since is almost thanks giving in their country i can understand the reasons.
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It also shows in my WSA interface when i click in My account
Keycode ----------
Product Essentials
Version 8.0.4.24
Keycode ----------
Product Essentials
Version 8.0.4.24
Based on earlier replies in the thread, I am guessing that for some reason that did not get correctly activated as a Complete subscription. You may need to Submit A Trouble Ticket to have Webroot Support correct this for you.
I have left a message to MikeR since support told me to contact sales
He has already helped me so i am confident he will help me again
He has already helped me so i am confident he will help me again
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That should work fine. If it is the same sort of issue as earlier in this thread, and a backend adjustment will fix it as I suspect, Mike has the ability to do that.
Looking into this now, I've sent you a private message. :robothappy:
Unfortunatly my problem is still unsolved :(
Mike was unable to upgrade my license because of tax, told me to contact sales, however i am on the phone for more than 20min and nobody answear the call.
Mike was unable to upgrade my license because of tax, told me to contact sales, however i am on the phone for more than 20min and nobody answear the call.
My apologies! I marked it as Solved as your previous reply indicated it was. I will remove the solutions if Sales ends up not being able to get this taken care of for you. Just let me know 🙂
I am very very upset because i finally was talking with a representative and he just hang up the call because he didnt find my email in the database.
What kind of support is this? I am asking.
Problem unsolved 😞
What kind of support is this? I am asking.
Problem unsolved 😞
You might want to send a fresh PM to Mike regarding that.
Mike is going to make a new keycode, so i can say problem is solved now.
Thank you all for the help,although i am a litle upset with customer support, but since is almost thanks giving in their country i can understand the reasons.
Thank you all for the help,although i am a litle upset with customer support, but since is almost thanks giving in their country i can understand the reasons.
1 person likes this
Thank you so much for your patience, mllopes.
I apologize that I did not get it to you sooner!
Thank you, David! :D
I apologize that I did not get it to you sooner!
Thank you, David! :D
Mike R Social Media Manager
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