To Customer Support To Customer Support
Solved

Trouble loading web pages since install

  • 27 February 2014
  • 28 replies
  • 347 views
B
Rank
Userlevel 1
Hey guys. Love Webroot and push it hard at work (bestbuy).
I installed it on all my machines/phones/tablets.

One thing I noticed since I installed on my desktop is that I am having trouble fully loading a lot of web pages - not all pages, but quite a few. It is only after I hit the refresh button that the page will fully load.
 
It does not seem to be a cache issue, as it will happen on the same pages repeatedly. I do know that it has only started happening since I installed the software, and I haven't changed/installed anything else on my system since that might be causing it.
 
Any ideas? Are there settings I can tweak?
 
Thanks for any help.
icon

Best answer by RetiredTripleHelix 27 February 2014, 03:05

View original

28 replies

Ssherjj
Rank
Userlevel 7
Badge +62
WS C and. Thxs
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
M
I am having problems getting team threads to load completely on SparkPeople. Don't have any problems loading websites at all. It has been suggested that it may be Webroot that is causing the problem. Only thing, I have had Webroot for a couple of years now and this started about 3 weeks ago. How can I tell if I have the Webroot browser extension. I am currently useing IE as my browser.
shorTcircuiT
Rank
Userlevel 7
@ wrote:
I am having problems getting team threads to load completely on SparkPeople. Don't have any problems loading websites at all. It has been suggested that it may be Webroot that is causing the problem. Only thing, I have had Webroot for a couple of years now and this started about 3 weeks ago. How can I tell if I have the Webroot browser extension. I am currently useing IE as my browser.
Hello mabellwftx1, welcome to the Webroot Community!
 
To see if the Webroot Filter Extension is the culprit is pretty easy.  Open IE (Though I guess if you are reading this you already do LOl!)
 
Click the Tools, and choose Manage Add-Ons
 
Go over the list of add-ons to find the Webroot Filter Extension and click on it, then click the Disable button.  Do not remove it, just disable it.  You may need to close IE and restart it for the change to fully take affect.
 
Try the site again and see if that helps!

Reply


Terms & Conditions

© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.