To Customer Support To Customer Support

Trouble viewing Xfinity/Comcast videos - Is Webroot program blocking them somehow?

  • 4 October 2014
  • 2 replies
  • 65 views
K
Have not been able to view videos on my internet home page (both Chrome and IE) - Xfinity/Comcast.  Wondering if there is a setting or feature of my Webroot product that is blocking those.

2 replies

Ssherjj
Rank
Userlevel 7
Badge +62
@ wrote:
Have not been able to view videos on my internet home page (both Chrome and IE) - Xfinity/Comcast.  Wondering if there is a setting or feature of my Webroot product that is blocking those.
Hello kfeeny,
 
Welcome to the Community Forum,
 
Please have a look at this User Guide 
 
For website reputation change requests in WSA-Mobile or WSA-Web Security Service, the support system is still a good choice,
but you could alternatively look up the site via BrightCloud or here and use the change request link on the left side of the results page.
 
Please let us know if you need more help.
 
 
Best Regards,
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Baldrick
Rank
Userlevel 7
Hi kfeeny
 
Welcome to the Community Forums.
 
May I ask if this has just started happening? And have you just installed WSA or have you been using it for a while?
 
If it has just started happening and you have not recently installed WSA then I would Open a Support Ticket to get the Support Team to lookminto the issue for you.
 
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2

Reply


Terms & Conditions

© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.