Trouble viewing Xfinity/Comcast videos - Is Webroot program blocking them somehow?

  • 4 October 2014
  • 2 replies
  • 65 views

Have not been able to view videos on my internet home page (both Chrome and IE) - Xfinity/Comcast.  Wondering if there is a setting or feature of my Webroot product that is blocking those.

2 replies

Userlevel 7
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@ wrote:
Have not been able to view videos on my internet home page (both Chrome and IE) - Xfinity/Comcast.  Wondering if there is a setting or feature of my Webroot product that is blocking those.
Hello kfeeny,
 
Welcome to the Community Forum,
 
Please have a look at this User Guide 
 
For website reputation change requests in WSA-Mobile or WSA-Web Security Service, the support system is still a good choice,
but you could alternatively look up the site via BrightCloud or here and use the change request link on the left side of the results page.
 
Please let us know if you need more help.
 
 
Best Regards,
Userlevel 7
Hi kfeeny
 
Welcome to the Community Forums.
 
May I ask if this has just started happening? And have you just installed WSA or have you been using it for a while?
 
If it has just started happening and you have not recently installed WSA then I would Open a Support Ticket to get the Support Team to lookminto the issue for you.
 
Regards, Baldrick

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