Welcome to the Community Forum pschafer!



You state:



I renewed already, why do you keep telling me to renew

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Can you tell me if you renewed through Webroot or Best Buy? If you renewed through Best Buy then you need to call them at

1-888-BESTBUY...



Best Buy charges your card on file on on the renewal due date. Sometimes, on that day of renewal, this can happen, however it generally is resolved within a few hours. it could be due to the lag time between processing your payment and updating subscriptions.



If you renewed through Webroot you can Contact them http://www.webroot.com/us/en/company/contact-us or issue a Support Ticket as well at https://www.webrootanywhere.com/servicewelcome.asp



Finally our Community Manager @ might be able to sort this out for if you are not a BestBuy Customers. because they have a special process for Best Buy purchases - they handle all of the customer service for those purchases, They'll be able to find out what is going on.



Please let me know if that is able to get your issue resolved!



Best Regards,

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I don't see an account under the email you used to register for the community.  If you can PM me another email that you might have used I can look that one up.

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