Hi braunt

 

Welcome to the Community Forums.

 

You need to take a look, within one of 3 areas in WSA to check as to whether the install is being blocked.  These are :

 

1. PC Security > Quarantine > Detection Configuration

2. Identity & Privacy > Protected Applications

3. System Tools > System Control > Control Active Processes

 

FOr more information on what to look for and how to make the approrpiate settings depending on the area that you find is the cause of the block please review this KB Article.

 

I hope that helps...but if not please do come abck and advise as to where you are in your quest for a solution.

 

Regards, Baldrick

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